Privacy Policy

Last updated: August 31, 2026

Telektronics respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect information provided to us through our website, telephone communications, email, text messaging, and delivery of our products and services.

Information We Collect

Telektronics may collect information that you voluntarily provide to us, including:

• Name
• Business or organization name
• Email address
• Telephone and mobile phone numbers
• Mailing or service address
• Information submitted through our website or support channels
• Information necessary to provide technical support, telecommunications, managed IT, or other services
• Communications between you and Telektronics, including email and SMS correspondence

We may also automatically collect basic technical information when you visit our website, such as IP address, browser type, device information, and website usage information.

How We Use Information

Telektronics may use collected information to:

• Provide and maintain our products and services
• Respond to customer service and technical support requests
• Communicate regarding service issues, support tickets, appointments, installations, account matters, and other service-related activities
• Provide requested technical assistance
• Maintain and improve our website and services
• Protect our systems, customers, and business from fraud, abuse, or security threats
• Comply with applicable legal and regulatory requirements

SMS and Text Messaging Privacy

Telektronics uses SMS text messaging for customer care, technical support, service-related communications, and responses to customer inquiries. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your opt-in to an SMS messaging program with any third party for purposes unrelated to providing the services associated with that messaging program. We may share information, including SMS opt-in or consent status, with service providers that are necessary to deliver our messaging services, such as telecommunications carriers, messaging platform providers, and other vendors involved in delivering text messages. All other data-sharing provisions described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with third parties for promotional or marketing purposes.

SMS Consent

Customers may consent to SMS communications by initiating a text message conversation with Telektronics, requesting SMS communication during a customer service or technical support interaction, or through another consent method presented by Telektronics. When a customer initiates an SMS conversation, Telektronics may respond with information relevant to that customer's inquiry or support request. Consent to receive SMS messages is not a condition of purchasing products or services. Message frequency varies depending upon the nature of the customer service or technical support interaction. Message and data rates may apply. Customers may reply STOP at any time to opt out of SMS communications or reply HELP for assistance.

Information Sharing

Telektronics may disclose information to service providers or vendors when reasonably necessary to operate our business, provide requested services, process communications, maintain our systems, or comply with legal obligations. We do not sell or share personal information with third parties for their independent promotional or marketing purposes. SMS opt-in information and consent are subject to the additional protections described in the SMS and Text Messaging Privacy section above.

Information Security

Telektronics uses reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, or destruction. No electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and support records, satisfy legal or regulatory obligations, resolve disputes, and enforce agreements.

Third-Party Services

Our website or services may contain links to or integrate with third-party websites and services. Telektronics is not responsible for the privacy practices of third-party websites or services that we do not control.

Changes to This Privacy Policy

Telektronics may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Telektronics
Email: support@telektronics.com
Phone: 330-473-1747
Website: telektronics.com